Complex Care Services

Explore Our Services

Care and On-Call Support

Care and on-call support 24/7
Monday - Sunday

Specialist Complex Care Tailored Around Individual Needs

Our complex care service is designed for people whose health and care needs require a more individualised level of support. Following a detailed assessment, we develop a person-centred care plan that considers the person’s health needs, daily routines, mobility, medication, communication, independence, risks and personal preferences.

Depending on the assessed package, support may include personal care, continence support, mobility and positioning, medication support, catheter-related care, nutritional support, health monitoring and other agreed health-related tasks. Where a package includes clinical or delegated healthcare tasks, these are only undertaken where the activity is within our registration and staff have received the appropriate training, competency assessment and clinical oversight.

As complex care needs differ from person to person, we assess each referral individually before confirming that we can safely meet the person’s needs.

What is Complex Care?

Complex Care involves specialist support for individuals whose health conditions, disabilities or support needs require a more tailored and structured approach.

Support may include assistance with personal care, emotional wellbeing, behavioural support, mobility, routines, medication and daily living activities.

At Tapera Healthcare, we recognise that every individual’s needs, goals and experiences are unique. Our support plans are carefully designed around the person to ensure care remains flexible, respectful and responsive.

Who We Support

We provide support for both adults and young people depending on individual circumstances and assessed needs.

We support individuals with:

Mental health needs
Physical disabilities
Neurological conditions
Brain injuries
Reduced mobility
Behavioural support needs
Long-term health conditions
Emotional wellbeing needs
Complex communication needs
Sensory impairments

How We Can Support

Every support plan is tailored around the person’s needs, goals, communication preferences and outcomes.

Our Complex Care services may include:

Personal care and hygiene support
Medication support and monitoring
Emotional wellbeing support
Positive Behaviour Support (PBS)
Structured routines and consistency
Community access and social inclusion
Meal preparation and nutrition support
Mobility and moving support
Household tasks and daily living support
Appointment and healthcare access support
Overnight and waking-night support
Reablement and recovery support
Support with communication and engagement

Promoting Independence and Quality of Life

At Tapera Healthcare, we believe that people with complex needs should still have opportunities to live fulfilling and meaningful lives.

Our support focuses on helping individuals maintain skills, build confidence and remain actively involved in the activities, routines and relationships that matter most to them.

We encourage choice, participation and independence wherever possible while ensuring support remains safe, compassionate and responsive.

Working in Partnership with Families and Professionals

We understand the importance of consistency, communication and partnership working when supporting people with complex needs.

Our teams work closely with families, advocates, healthcare professionals, social workers and multidisciplinary teams to ensure support remains coordinated, person-centred and outcome-focused.

We value family involvement and ensure individuals and those important to them remain fully involved in care planning and reviews.